Resources

Tips on how to handle conflict

• Remember that individuals can only control themselves.
• Focus on the problem, not the other individual who may disagree.
• Share negative emotions in person or on the phone. Emails, voicemail, and notes are impersonal and risky.
• Avoid assumptions that others know what someone else feels or can see things the way that they do.
• Communicate interests and acknowledge the other person's interests.

University resources for conflict

Departments experiencing workplace conflict can schedule a conflict resolution workshop by contacting Assistant Director, Education, Outreach, and Conflict Resolution, Henry Yampolsky, at 540-231-7470.

Several workshops are also available throughout the year. Additionally, Hokie Wellness provides a number of departmental options for conflict management.